You can cancel your contract at any time up to 14 days from the day you receive the goods. To do this, please e-mail only. We are unable to accept cancellations by phone.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
All goods must be returned – i.e you cannot purchase a case of 10 items and only return 8 of them.
Any free products provided as part of your purchase must also be returned.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
The cost of return postage is to be covered by you and you will not be reimbursed. The exception to this is faulty or damaged goods.
We will refund all monies paid to us by you including any original postage / carriage within 30 days, less any costs due under this contract.
All food & beverage products are excluded from this policy.
Business customers or customers exempt from the consumer contracts regulations may not cancel an order without our mutual agreement and are subject to separate terms & conditions.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.